RETURN & REFUND POLICY

Last updated: March 3, 2026

At LighthouseConcept, we strive to provide high-quality products and a smooth shopping experience.

Damaged or Defective Items

We only accept returns or issue refunds if the item arrives damaged or defective.

• You must contact us within 72 hours of delivery at lighthouseconcept@gmail.com.

• Include your order number and clear photos of the damaged product and packaging.

Without photo proof, we cannot process the claim.

Returns

If your return is approved:

• The customer is responsible for return shipping costs.

• The item must be unused and in its original packaging.

We do not accept returns for:

• Change of mind

• Incorrect size or color selection

• Dissatisfaction with the product

• Shipping delays

Refunds

Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 5–10 business days.